I bought this custom laptop in 2014, and ever since it has worked perfectly fine. Originally, it came with Windows 7. I upgraded it to Windows 10 around 4-5 months ago. Since the upgrade, and whenever I am playing video games (Battlefield, Minecraft), some keys' input gets stuck if I hold down on a key for too long. For example, if I am holding down the W key to move up my character, and I hold down on it for more than a few seconds, the character will still keep moving even after letting go of the key. It subsides eventually, but it's getting to the unbearable point. I remapped my keys to move over from WASD to ESDF, and it was back to normal at first, but then now it's starting to do the same thing. It's not every key, and it's only a few like W E D. This ONLY happens in video games, and it's in ALL video games. After the problem activates, I sometimes, but rarely, get one of those keys unregisterable, but that goes away really fast. The whole problem never occurs while browsing or surfing the web.
I don't have a disposable keyboard to plug-in and try to see if it still is happening. I went and unchecked tabs in Device Manager that allowed the computer to stop some key operations to save power when in use. I contacted customer support, and they were unable to help me. My BIOS has not been updated since I got the laptop. I have vigorously cleaned and removed the affected keys to airblow in it. I do not have a warranty, and would rather not ship it off somewhere. Nothing has worked so far. I also changed the Delay Rate and Delay Speed for the keyboard, and got nothing. I do not know if this is a physical or software problem. Hoping there is a solution that I can make happen. If you need more information from me, I will certainly tell you.
(I tried two threads in Tom's Hardware but got 0 responses.) Any help would be appreciated, thank you.
Sager NP8651 Keyboard input "stuck" in video games.
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