MitchRapp01 welcome to the forums. Sad to hear about your situation and it is understandable to feel that way. Most of the time, when dealing with customer service, you can have either a very good experience or a terrible one. It's hard to hear someone say "their service is ok" haha.
The whole burn recovery data might be an issue. If you mistakenly wiped your partition, you can always go ahead an do a full clean install yourself, then download all the drivers from the MSI support page. Paying them 35 dlrs is to get the recovery OS as when you first bought it. But you don't loose much by clean installing, if you want to save the money.
You can most likely search over microsoft's site for a downloadable, bootable or burnable ISO of original windows home version you need. Your CD key is embedded to the BIOS so you won't need to insert one.
If your current windows works, i'd recommend downloading the drivers for network (Killer network suite), video drivers from nvidia, and essential drivers from MSI support, so you can clean install and readily update drivers.
GT72 6QD 970m - MSI site doesn't show driver downloads?
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