Stay away from Alienware - Previous owner

Hey guys

I have owned 5 Alienware laptops between my wife and myself.

Only one or two gave me technical issues but the real issue i have found and continue to find is Dell's overwhelming lack of care and support given to customers. I have spent no less than 12k with them in the last 6 or so years and that doesnt seem to matter (not that it should if they treated us like they cared) But the final straw for me has been selling my previous M18x R2.

I just sold it and formatted the SDD on it for the new buyer. Being nice i installed windows 10 on it (i didnt want to give him 7 and have him need to look for a key) only to find that Dell/AW completely does not support windows 10 on any laptops that came from the factory with an older OS. So none of the drivers on their site are for windows 10. Their response? We cant help you, good luck!

So after crawling around the net looking for driver solutions i finally found some.

But after this, my new pascal laptop will be from MSI. I was waiting on AW's pascal lineup but now I am done with AW. If i can buy a machine and in 2 short years have all support completely cut off EVEN DRIVER SUPPORT i am finished.

There have been many other incidents with them too, this was just the latest. As a word of advice, AW is no longer the pinnacle of gaming laptops (im not sure that anyone is right now) but you can save a bundle of money and get machines that are just as good if not better from companies that would love to have your business and treat you that way.

Just a word of warning for anyone thinking of an AW.

Sorry for the rant.

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Stay away from Alienware - Previous owner