Don't buy from XOTIC PC or do an RMA with MSI

I'm sorry to hear that you've had issues with your GS70 and we haven't been able to help get them resolved.

If you would like, please reach out to me, and let me know the order number or some info to pull it up in our system. I'll definitely see what I can do to help out, or we will see what we can do to work with MSI to help get your situation resolved. Also, do you know who you have talked with here? I can try to check in to see what has been done and what we might be able to do still.

With new models that are DoA, if something shows up, we generally can provide a shipping label and have it sent back to be tested, and fix the issue (whether it might be software or replacing hardware if it is bad). If it is something that isn't really an easy fix, then that is when the system would get swapped out. If it was ram and an SSD, then generally the computer would have gone through testing without issues after that was replaced. Once a computer is running as it should, passes through any testing/inspections, and the issue isn't happening again, then it is shipped back out. Neither MSI or ourselves would internationally send out a computer from an RMA without fixing it. Doing a refund is possible, during that normal return window, but it would need to be set up as a return in the system instead. Unfortunately, we aren't able to accept a return after it has been that long since purchase at this point though.

We do offer our own tech support, and we try to help out where we can or help set up an RMA with the manufacturer for you. Though the warranty is through MSI on the stock system (and we cover warranty on our customized parts), we will still try to help resolve issues and communicate with manufacturers. But I'm willing to see what I can do for you, just reach out to me. Or you could reach out to our tech support directly as well.

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Don't buy from XOTIC PC or do an RMA with MSI