So my system is a few weeks old and I am suffering from bsd's due to the USB 2.0 drivers. Dell already has swapped out the mb and db. However the problem remains. The only way to stop the ports from shutting down and the system blue screening is to disable the webcam and Bluetooth module. Now dell wants me to send the laptop back into depot.
Second problem, after reinstalling windows with the Alienware cd, I am missing all the pre-installed software. Soundbaster mb, dell webcam central, roxio etc. I'm told their should have been a second disk but don't worry, use dell downloads, cept that site is throwing a "service tag is unsupported" error. After being on the phone with dell over an hour on this getting nowhere any insight would be appreciated. Is tech support always this inefficient?
Oh to the poster Martymo1989,in the old lounge thread, I called twice to tech support when I first had the USB problem who the tech forwarded me to some guy answering the phone "hello" having no clue what he was doing, let alone he didn't even work for dell. Seemed like we got the same guy. The tech identified himself as Miguel both calls before forwarding me on. Lol.
Any insight on either issue?
*OFFICIAL* M18x R1/R2 Owner's Lounge Thread
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