Keyboard Backlight Issues

Hi everyone!

I have a Sager NP 9150 running Windows 10 and am experiencing some issues with the keyboard.

Normally pressing Fn + "/" and Fn + "*" controls the ability to turn the backlight on and open up the Sager color customization window.

This hasn't been working for me for a while now - I can't turn the backlight on nor can I customize the colors. The / and * keys work perfectly though.

Does anyone know of a fix?

Thanks!

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Keyboard Backlight Issues