Wolverton: Windows users’ complaints offer contrast to Microsoft’s claims
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"Microsoft says Windows 10 is a hit with its customers. But many Windows users beg to differ."
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"But many users have been reluctant to make the jump to Windows 10 or have seen things in it they didn’t like. For example, many Windows programs haven’t been updated to support Windows 10. And drivers for many peripherals like printers aren’t yet available for the new operating system — and may never be.
That’s what Hartmut Wiesenthal found when he decided to accept the upgrade offer. Although Microsoft told the 54-year-old engineer his computer was 100 percent compatible with Windows 10, he quickly found that some of his equipment wasn’t.
Wiesenthal couldn’t print documents on his several-year-old printer after he upgraded. And his Kensington docking station no longer worked with his computer. In both cases, the Fremont resident found there were no drivers — the software used by the computer to communicate with particular peripherals — for the devices and none were in development. What’s more, when he returned his PC to Windows 7, he found that the old drivers had been wiped out in the upgrade and he needed to find and download them again.
“I searched (for) them online and was lucky to find them,” Wiesenthal said in an email. “I share all of this as a warning.”"
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"Windows 10 also ditched some features that some users relied on. Most notably, it doesn’t include Media Center. So Windows no longer has the built-in ability to play DVDs or tune in or record television programs. Microsoft is offering a separate app to play DVDs for free to some users who upgrade to Windows 10, but others have to pay $15 for it.
Being forced to pay for a feature previously included with his computer — along with all the pop-up messages pushing him to upgrade — irked Terry Grant, 74, who often watches DVDs on his computer.
“It just irritated me,” said the Cupertino resident who retired from NASA after a long career there. “It seems to me, as per usual, I can expect Windows will not be putting their customers first.”"
"Some people have faced even bigger problems after upgrading to Windows 10..."... more anecdotes in the article...
Windows 10 Free Upgrade Deadline Approaching
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