jeudi 28 juillet 2016

Some Progress in the frequent BSOD Issues in XPS 9550

Over the last few months I have suffered from BSOD issues in my XPS 9550.
This is not only my experience. Please google "XPS 9550 BSOD" and you will find a lot.

There were different BSOD bug check strings like:
IRQL_NOT_LESS_OR_EQUAL
DRIVER_IRQL_NOT_LESS_OR_EQUAL
UNEXPECTED_KERNAL_MODE_TRAP
KERNAL_MODE_EXCEPTION_NOT_HANDLED
PAGE_FAULT_IN_NONPAGED_AREA
...

However, no specific cause of these problems could be identified. It occurred when playing a game, watching videos, browsing websites, starting up the system, or even when the laptop is idle. The driver causing the crash was usually nstoskrnl.exe, but if you google this, you'll find that it didn't help.

Last week I found an instruction on how to identify all the potential drivers that may cause a BSOD/crash:
http://ift.tt/2ana43b

After letting certain drivers causing an artificial BSOD, you can use BlueScreenView and Debugging Tools for Windows to look into the DMP file and find which is the problematic driver. If the DMP file cannot be generated, you may need the exclusive method.

If you follow this, many "murderers" will turn up. if you handle all these sick drivers, the possibility of BSOD will be greatly reduced.

The following are my Driver Verifier results:
(Note - These files are only the most underlying causes, and you may not need to kill all of them.)

1. qmudisk64.sys - causing BSOD at system startup
It is a part of a Chinese software called Tencent PC Manager. Please uninstall it.

2. A driver in Sangfor SSL VPN - causing BSOD at system startup
It is a software that I used for accessing my campus network. Please uninstall it, and you may need to cleanup the corresponding driver file in C:\Windows\System32\Drivers.

3. bcbtums.sys - causing BSOD at system startup
The Bluetooth Driver. Please disable the Bluetooth in the Device Manager.

4. dptf_cpu.sys - causing BSOD at system startup
It is a part of the Dynamic Platform and Thermal Framework Driver. Uninstall it from the Control Panel. Please remember to manually delete the dptf_cpu.sys in both C:\Windows\System32\Drivers and C:\Windows\System32\DriverStore as soon as possible, or the driver will rebirth shortly.(This should be done in an external operating system like winPE)

5. bcmpciedhd63.sys - causing BSOD after logining into the system for 1 minute
The driver of the WLAN card. It remains unsolved because every version of this driver led to BSOD. You can choose to use the Win8.1 version of the driver, but it will stop working after several hours (without BSOD, but need a force restart).
If you google bcmpciedhd63.sys, there are a lot of people reporting BSOD causing by this file in Dell Community, but Dell haven't got a solution yet.
I think the best solution is to use an external WIFI card, although it sounds annoying.

6. xlguard.sys - causing BSOD at system startup
In a Chinese software for downloading called Thunder. Uninstall it.

7. Drivers in Kaspersky - causing BSOD at system startup
It is embarrassing.. But I chose to uninstall it for a while.

I'll update the thread if there is any more good news.

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Some Progress in the frequent BSOD Issues in XPS 9550

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