Alienware 15 R1 2015 freezing/low FPS problem , Need Help !

As tilted , i have an Alienware 15 R1 2015 but im getting some serious trouble right now .

I just upgraded to windows 10 a few weeks ago , before that my computer ran completely fine . After that , i also upgraded my BIOS from A02 (i guess) to A06 that alienware required on Windows 10 . Since then , i keep having trouble in games and normal use . I came accross the retailer and found no solution for this , but u guys may help me out somehow I really appreciate that .

What i have : GTX 980M , i7 4710HQ , 8GB RAM.

What im experiencing right now :

• I keep getting cursor freezing for 1-2 second , it happens not just only in-game but also in desktop , thats what im worry about . I noticed that is not the mouse or touchpad problem , but everything freeze , not too long but 1-2 seconds for many times and it is extremely very annoying .
• Weird performance on graphic card : my example but pretty clear about what im trying to say : i always play CS GO on all low settings , the fan never had to run so loud that i can hear , it was so quiet because the setting was all low , i also not got any heat from the graphic card , now it getting hot very easily even when im playing low setting .

U guys may say thats normal , most of the tech engineer say this to me , but its not : i had never experienced this before i updated the stuffs . It was all good . I also do a comparison between my friend's Alienware 15 R2 running 965M . My friend run the same setting : My Alienware gets hot , freezes a few seconds every minute that i cant even play the game seriously , played on all low settings but the graphics card ran like i was using Ultra settings , the graphics card at highest performance / fan ran very loud but still having trouble / low performance in game .

• Low / Drop Fps : I also run a comparison between my computer and my friend computer with the specs above on another game with the same settings : ie : The Forest : my friend got high and stable FPS above 60fps , no heat , running 965M . I got a low 25fps and keep dropping to 10-15fps .

What i did :

• I used recovery to get back to windows 8.1 : still having the same problem when the graphic card get hot .
• I installed a whole new/fresh Windows 8.1 , still using the same BIOS : same problem.
• I ran graphic card render test check : no problem with the graphic card , the card ran with normal performance.
• I took it out for Dell but they found no problem running a few tests but i still having the same problem.
• I installed all the latest graphics card driver , NVIDIA game ready driver.
• I always run with the NVIDIA graphic card , not the onboard one.

Thats what i have and experiencing right now . I would really appreciate any help , any ideas from u guys , i just want it to be normal as before . thanks very much

Let's block ads! (Why?)

Alienware 15 R1 2015 freezing/low FPS problem , Need Help !