Alienware reps, why are you ignoring me?

I have two Alienware machines, both of which are exhibiting problems. I sent (several) messages to Alienware-L_Porras and Alienware-Wasserman, neither of which have responded to me, so I will post my problems publicly:

M18x R2 Issues:
My M18x has been exhibiting several issues as of late. The power supply has been going out under heavy gaming sessions. There is no extra FLEX VID being added, and my graphics cards are stock voltage, so I'm assuming the power supply is dying. My LCD has...

Alienware reps, why are you ignoring me?

Alienware reps, why are you ignoring me?