Bought my ASUS G750-DB71 from Xotic PC- 3 motherboards and RAM replaced in less than a year

Just sent this to Xotic PC in an e-mail:

Tanner,

After much thinking, I decided to get a second opinion on my laptop. Just like with Doctors.

So I had a local PC guy check out the laptop thoroughly. He took the laptop apart, put it back together (this does not void the warranty as the laptop is out of warranty) and checked out all components like RAM, CPU, GPU, etc. No problems could he find other than the motherboard needs to be replaced.

Here is the “apparent reason”, in my opinion, for the 4 motherboards (original plus 3 ASUS replacements) that were changed out in less than a year on my ASUS ROG:

Missing screws throughout. He thinks what may have happened is that as the system was built and repaired several times by ASUS screws were not available or were not put it with no QA on ASUS’ part. Couple this with the back and forth via UPS and FEDEX- my house to Xotic PC to ASUS in CA and back, components may have shifted and as the laptop was moved they shifted into each other. I can think of no other reason for my problems, although other people had none as you have previously stated.

He also found that there are two hinges that are supposed to hold one component in place and there is only one. And the CMOS Battery bracket was broken in one place and, get this, super glued in.

When I put my ASUS away for a month, I took it off the table and placed it in a computer case and left it on the floor next to the table (not a kitchen one) out of the flow of traffic against a wall. This may have loosened some components impacting the motherboard in putting it in and taking it out. So when I turned it on, I go the switching between the HDD and LED lights. He even put an external monitor on the laptop and no video.

So here are my conclusions:

1. Both he and you said I was unlucky and you recently said no problems with the ASUS G750JW-DB71 laptop. You are both right. It appears that ASUS lack of QA throughout for my laptop buy and repair did not exist. Seems like they got it in the door. Slapped a new motherboard on and it worked for them. No one saw or cared about missing screws to anchor the system down or fixing it correctly.

2. As a reseller, XOTIC PC QAd the laptop for a week after build but could not have known how the motherboard and other components were secured. As of today, I have spent well over $2,000 on this laptop: $1630 to buy, close to $300 in shipping back and PC tech examination .And it does not work.

3. ASUS will deny everything as is their custom. I have scoured the web and this seems to be the majority opinion.

So, I am now out over $2,000 and I seem to have no legal recourse. Tanner, sending it back to you will not solve the problem as you will send it back to ASUS, they will slap the motherboard into it, back to you and me. That is going to be over $500 for me alone ($450 for the motherboard and the cost to me to send it to you). Maybe back here by December 2015. It will probably die sometimes in February 2016, if I am lucky. Put yourself in my place. Would you be upset with the situation? When fixed, would you try to pawn it off on someone else?

If ASUS is a good and reputable company, they will provide me with a new laptop free. When I get it, I will take it back to the same PC specialist to check it out: To make sure it was put together carefully and nothing is missing.

Finally, I have had many laptops and desktops, and let me repeat, not ONE ever had to have a motherboard replaced. This whole experience has left a very bad taste in my mouth for the ASUS Company.

Ed

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Bought my ASUS G750-DB71 from Xotic PC- 3 motherboards and RAM replaced in less than a year